Privacy Policy

Last updated: February 9, 2026

At LiveHomeTour, your privacy is our priority. This policy explains how we collect, use, and protect your personal information.

Your Privacy Matters

LiveHomeTour ("we," "our," or "us") is committed to protecting your privacy and being transparent about our data practices. This Privacy Policy describes:

What information we collect and why
How we use and protect your information
Your rights and choices regarding your data
How to contact us with privacy questions

Information We Collect

•Personal information (name, email, phone number) that you provide when booking tours
•Account information if you create an account (profile details, preferences)
•Usage data (pages visited, tours attended, search queries)
•Device information (IP address, browser type, device type)
•Location data (with your permission, for Guided Walkthroughs)
•Communication records (support messages, feedback)

How We Use Your Information

•To facilitate tour bookings and connect you with agents
•To send you tour confirmations and reminders
•To improve our platform and user experience
•To provide customer support
•To send you updates about your account or our services (you can opt out)
•To comply with legal obligations

How We Protect Your Data

•Industry-standard SSL/TLS encryption for all data transmission
•Secure servers with regular security audits
•Access controls and authentication measures
•Regular data backups with encryption
•Employee training on data protection
•Compliance with GDPR, CCPA, and other privacy regulations

Sharing Your Information

•With agents: Only the necessary information to conduct your tour (name, contact info)
•With property owners/listing agents: Only with your consent
•With service providers: Third parties that help us operate (payment processors, email services)
•For legal compliance: When required by law or to protect our rights
•We NEVER sell your personal information to third parties

Your Privacy Rights

•Access: Request a copy of your personal data
•Correction: Update or correct inaccurate information
•Deletion: Request deletion of your data (with some exceptions)
•Opt-out: Unsubscribe from marketing communications
•Data portability: Receive your data in a portable format
•Withdraw consent: Revoke permission for data processing

Data Retention

•Account data: Retained while your account is active, then 30 days after deletion
•Tour history: Retained for 2 years for service improvement and analytics
•Communication records: Retained for 1 year for customer service purposes
•Legal records: Retained as required by law (typically 7 years)
•You can request earlier deletion by contacting support

Cookies & Tracking

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings.

Essential Cookies

Required for the platform to function (login, security, preferences)

Analytics Cookies

Help us understand how you use the platform (Google Analytics)

Marketing Cookies

Used to show relevant ads (you can opt out)

Children's Privacy

LiveHomeTour is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@livehometour.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new policy on this page with an updated "Last updated" date
Sending you an email notification (if you have an account)
Displaying a prominent notice on our platform

Your continued use of LiveHomeTour after changes indicates acceptance of the updated policy.

Questions About Privacy?

We're here to help. Contact our privacy team anytime.

Email: privacy@livehometour.com

Phone: (555) 123-4567

Mon-Fri, 9AM-6PM PST

LiveHomeTour Inc. • 123 Market Street, San Francisco, CA 94103