Privacy Policy
Last updated: February 9, 2026
At LiveHomeTour, your privacy is our priority. This policy explains how we collect, use, and protect your personal information.
Your Privacy Matters
LiveHomeTour ("we," "our," or "us") is committed to protecting your privacy and being transparent about our data practices. This Privacy Policy describes:
- What information we collect and why
- How we use and protect your information
- Your rights and choices regarding your data
- How to contact us with privacy questions
Information We Collect
- •Personal information (name, email, phone number) that you provide when booking tours
- •Account information if you create an account (profile details, preferences)
- •Usage data (pages visited, tours attended, search queries)
- •Device information (IP address, browser type, device type)
- •Location data (with your permission, for Guided Walkthroughs)
- •Communication records (support messages, feedback)
How We Use Your Information
- •To facilitate tour bookings and connect you with agents
- •To send you tour confirmations and reminders
- •To improve our platform and user experience
- •To provide customer support
- •To send you updates about your account or our services (you can opt out)
- •To comply with legal obligations
How We Protect Your Data
- •Industry-standard SSL/TLS encryption for all data transmission
- •Secure servers with regular security audits
- •Access controls and authentication measures
- •Regular data backups with encryption
- •Employee training on data protection
- •Compliance with GDPR, CCPA, and other privacy regulations
Sharing Your Information
- •With agents: Only the necessary information to conduct your tour (name, contact info)
- •With property owners/listing agents: Only with your consent
- •With service providers: Third parties that help us operate (payment processors, email services)
- •For legal compliance: When required by law or to protect our rights
- •We NEVER sell your personal information to third parties
Your Privacy Rights
- •Access: Request a copy of your personal data
- •Correction: Update or correct inaccurate information
- •Deletion: Request deletion of your data (with some exceptions)
- •Opt-out: Unsubscribe from marketing communications
- •Data portability: Receive your data in a portable format
- •Withdraw consent: Revoke permission for data processing
Data Retention
- •Account data: Retained while your account is active, then 30 days after deletion
- •Tour history: Retained for 2 years for service improvement and analytics
- •Communication records: Retained for 1 year for customer service purposes
- •Legal records: Retained as required by law (typically 7 years)
- •You can request earlier deletion by contacting support
Cookies & Tracking
We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings.
Essential Cookies
Required for the platform to function (login, security, preferences)
Analytics Cookies
Help us understand how you use the platform (Google Analytics)
Marketing Cookies
Used to show relevant ads (you can opt out)
Children's Privacy
LiveHomeTour is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@livehometour.com.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page with an updated "Last updated" date
- Sending you an email notification (if you have an account)
- Displaying a prominent notice on our platform
Your continued use of LiveHomeTour after changes indicates acceptance of the updated policy.
Questions About Privacy?
We're here to help. Contact our privacy team anytime.
Email: privacy@livehometour.com
Phone: (555) 123-4567
Mon-Fri, 9AM-6PM PST
LiveHomeTour Inc. • 123 Market Street, San Francisco, CA 94103
© 2026 LiveHomeTour. All rights reserved.